26-3896894
The PESI family of brands includes PESI, PESI HealthCare, PESI Rehab, PESI Kids, PESI Publishing and Media, therapist.com and Psychotherapy Networker. For questions regarding any of these brands, please contact PESI customer service.
Psychotherapy Networker joined the PESI family in 2015, and PESI began providing support services for Psychotherapy Networker in February 2016. Customer service is provided by PESI and can be reached HERE.
Evergreen Certifications is an organization that has provided Professional Certifications since 2009. While Evergreen Certifications is wholly owned by PESI, Inc., their certifications can be earned through Continuing Education courses offered by multiple accredited CE providers.
Formerly, PESI stood for Professional Education Systems Institute. However, the name of the company is now legally PESI, Inc.
I don't see a topic that I need. Where can I make topic suggestions?
PESI's mission is to connect knowledge with need, and we'd love to explore new topics that would help you get the education you need. You can submit topic suggestions by clicking HERE.
We have a 100% satisfaction guarantee. If you are not satisfied, please contact us HERE. To request a copy of our full grievance policy, please email cepesi@pesi.com.
It is the policy of PESI, Inc. to ensure balance, independence, objectivity and scientific rigor in all of its continuing education activities. PESI, Inc. does not discriminate on the basis of gender, age, socioeconomic or ethnic background, sexual orientation, or disability.
Therapist.com joined the PESI family in 2022. To continue PESI’s mission of connecting knowledge with need therapist.com provides the general population with trusted and accessible mental health resources, and serves as a therapist directory for the general population to easily connect with a therapist. Currently we do not have a Canada directory, this is something we are working on in the future! If you’d like to be notified when we go international, please sign up HERE.
To contact us, please click here.
Please log into your account on catalog.pesicanada.com. Your purchases will be accessible from your “My Account” page.
Please log into your account on catalog.pesicanada.com and select “Change Email or Password” below your profile photo.
To access the course materials, go to catalog.pesicanada.com and log into your account. You may access the materials by clicking the “Handouts” button. For live webinars, the handouts and materials are usually not available until 1-2 days before the webinar date.
You can register or order products online (a secure site) or by telephone with a credit card.
We do not have scholarships. We offer discounts for students and in-person seminar coordinators. Please check our website for current openings and discounts.
Coordinator positions are filled on a first-come, first-served basis and are usually filled three to four months in advance. It is best to check online to see which future seminars have open coordinator positions rather than waiting for the brochure in the mail. There is a non-refundable, non-transferable $50 fee (per day of the seminar) as a coordinator.
To be considered eligible for a coordinator position, you will need to fill out a coordinator affidavit form. Completing the affidavit will change your account to an “Active Coordinator” account. However, it will not register you as a coordinator. You will still need to complete the registration process over the phone or through the seminar’s webpage. The coordinator affidavit can be completed at the link below.
https://healthcare.pesi.com/coordinator/eform
Please visit our website to find which positions are available. You can register online or on the phone (after completing the affidavit) if there is an opening. You can create a list of seminars with open coordinator positions in your area by going to this page, selecting your state, and checking the “Registration Coordinator Available” box.
We are proud to offer special discounted tuition to groups seeking current, relevant education. Group Discounts are available on distance education and live seminars.
Group Registration discounts are offered to those registering 14 days prior to the start of the event. This allows time to ensure that materials and meeting space are available for all attendees. The Group Registration discount is not extended to those registering the day of the event.
Once a formal tuition quote is extended, the quoted price will not be adjusted for additional attendees. We ask that a clear attendee count is gathered prior to a tuition request to ensure accurate quoting. We reserve the right to adjust tuition rates that come in at smaller numbers than anticipated.
Do you need access to our online courses such as live video webinars, downloadable and streaming seminars? If 5 or more staff members from your facility are attending a live seminar, take advantage of discount tuition:
1. Most of our seminars offer special rates for small groups pre-registering at the same time. Details are available in the seminar brochure.
2. Please call us for information on special rates for groups of 5 or more.
3. Strategically solve your educational challenges utilizing all formats of CE (online, live, products).
4. Maximize your education or employee-stipend budget.
Contact PESI Customer Service HERE for a formal tuition quote and details on how to register.
What is the "Attendee/Coordinator position" mentioned in your brochures?
We invite one attendee to manage the registration table in exchange for a reduced tuition. Click here for all the details.
I’m coordinating a seminar soon. How do I get the paperwork I need?
To retrieve the sign-in sheets and product sales list for the seminar, please go to extranet.pesi.com and sign in with your email address and password. After you sign in, you’ll be able to click on the title of the seminar and download and print the paperwork you need for the seminar, as well as download the coordinator duties checklist and watch the coordinator video.
We strongly recommend attempting to log into your account at least 2-3 business days before the seminar. If you are unable to sign-in, please contact customer service for assistance.
You can register online (a secure site) or by telephone with a credit card.
A confirmation email will automatically be generated and sent to you at the time of registration. The confirmation email will include your receipt. If you do not receive an email confirmation within a few minutes of registration, please check your Junk or Spam folder.
Additionally, you can view any emails sent to your by signing into your Account. and selecting the "Communications" tab.
We invite one attendee to manage the registration table in exchange for a reduced tuition. Click here for all the details.
To retrieve the sign-in sheets and product sales list for the seminar, please go to extranet.pesi.com and sign in with your email address and password. After you sign in, you’ll be able to click on the title of the seminar and download and print the paperwork you need for the seminar, as well as download the coordinator duties checklist and watch the coordinator video.
We strongly recommend attempting to log into your account at least 2-3 business days before the seminar. If you are unable to sign-in, please contact customer service for assistance.
Registration for our standard programs includes continuing education credits (based on your profession) and an electronic copy of the seminar manual. The PDF copy of your manual will be available 48 hours before the event.
You can access your manual download by signing into your account here. Once signed in, you can access the PDF by clicking the blue "Handouts/Brochure" button beneath the title of the training.
You are able to purchase a printed copy of the manual by contacting customer service at 800-844-8260. The cost is $10 per manual, plus associated tax and shipping and will be available to send after the event.
For national conferences, please refer to the conference brochure or webpage.
For our standard programs, parking fees (when applicable) and lunch are not included in your seminar tuition. To save time at lunch, you may want to make reservations at the restaurant within the facility or at one nearby. Please contact the seminar venue for parking information. For national conferences, please refer to the conference brochure or webpage.
Unless specified otherwise in the brochure, no special rate is available.
Once the standard registration rate is in effect, there is no registration deadline, but space is limited. Most of our seminars offer an early-bird registration rate for individuals registering early. The early registration deadline date for each seminar is mentioned on our website and in the brochure. We recommend pre-registration as it will allow you time to download and print the electronic copy of the seminar manual included in the cost of registration. Printed seminar manuals will no longer be provided on-site. We do allow walk-in registrations when space allows, but admittance cannot be guaranteed. If you are planning on registering at the door, please do not pay with cash. We accept credit cards, personal checks, and money orders. Walk-in registrants are ineligible for discounts.
Certificates of Completion are distributed at the conclusion of the live seminar for those who pre-register and are in full attendance. However, Certificates of Completion may not be present for late registrants and will not be available at the seminar location for walk-in registrants. If a Certificate of Completion is not available at the seminar, you will receive a Letter of Attendance. The Letter of Attendance is your proof that you attended the seminar until you receive your Certificate of Completion. Partial Certificates of Completion (if your board allows) and certificates for late and walk-in registrants will be emailed within 30 days of the seminar date.
I’m trying to register someone else, but I accidentally registered myself. How do I delete my registration?
Unfortunately, there is not a way for you to delete the registration through the website. Please contact customer service, and we can correct the registration for you.
Unfortunately, there is not a way for you to delete the registration through the website. Please contact customer service, and we can correct the registration for you.
Yes; we allow substitutions at any time. Please provide the substitute's name, profession, email address, contact phone number, and address in advance.
If you contact us before the seminar date, you may exchange your tuition for the seminar recording (if available), a certificate to attend another seminar, or a tuition refund. If you contact us the day of the seminar or after, you can receive the seminar recording or a gift certificate.
Occasionally, changes are made due to speaker availability, participant demand or unforeseen circumstances. While PESI will do everything possible to ensure participant satisfaction, PESI's liability is limited to the tuition fee only.
If you are scheduled to be the coordinator at a seminar and you need to cancel, it is very important to notify us as soon as possible. However, your tuition will be forfeited and cannot be transferred to another seminar. To cancel as a coordinator, please call 800-647-8079 ext. 2 or email coordinator_confirmation@pesi.com.
For national conferences, please refer to conference brochure for the cancellation policy.
Because our speakers arrive the day before, we can usually hold our seminars on bad-weather days for anyone who can make it. If we learn that a seminar must be cancelled, we will make every effort to contact you. Sometimes we are not notified during normal business hours, so we recommend that you provide us with a home phone number and email address.
Please register early, and then contact us to notify us of your registration and needs. Please notify us as soon as possible. Arrangements for sign-language interpreters, for example, may take several weeks.
To review the PESI Coordinator Training Video, please Click Here.
We recommend bringing either a tablet or laptop on which to view your PDF copy of the seminar manual. If you prefer, you can also print a copy of the manual in advance. The PDF copy of your manual will be available 48 hours before the event.
You can access your manual download by signing into your account HERE. Once signed in, you can access the PDF by clicking the blue "Handouts/Brochure" button beneath the title of the training.
If you choose to print your manual, we recommend bringing a writing implement with which to take notes.
We strongly recommend layered clothing because meeting room temperatures may vary. You may be asked to bring special items to certain programs. Those requests will be noted in the brochure and your confirmation email.
Cell phones are allowed in the room but must be turned off during the seminar.
No. The seminar is the property of PESI, Inc. We often offer the recording to attendees at a discounted price.
Contact us. We would be happy to relay a message to the speaker.
After you attend a live in-person seminar you will need to complete a quiz and evaluation online to generate your Certificate of Successful Completion. You can do so by signing into your by signing into your Account.
A Certificate of Successful Completion will only be issued if you have complied with and completed all required procedures. You must attend the entire seminar to receive full credit.
We recommend pre-registering for every program, but there are options if you need to register at the door. If you're paying for your registration with a credit card, we recommend registering online if you have a mobile device.
Most of our seminar meeting rooms will be setup classroom style with tables and chairs for attendees. Please note depending on the number of registrants at a given location, the topic or the hotel, the seminar may be adjusted to theater-style seating and may not contain tables.
We highly recommend that you update your Zoom application before the webinar. Zoom updates often and this can help avoid technical issues. To learn how to update your Zoom application, click here: Downloading the latest Zoom update – Zoom Help Center
We also recommend that for the best viewing experience, you use a laptop or desktop computer. You can join the webinar with an iPad, tablet, Chromebook, or web client; however, there are limited features with these. To see the comparison, click here: Desktop client, mobile app, web client, and PWA comparison – Zoom Help Center
You can test your access to Zoom by visiting Zoom’s website: Join a Test Meeting - Zoom
You can complete a connection speed test by clicking here: Speedtest by Ookla - The Global Broadband Speed Test
We recommend a wired internet connection with at least 1Mbps of download speed for the best viewing experience.
Our first recommendation is to exit the webinar and rejoin. You will also want to make sure your Zoom application is updated.
To learn how to update your Zoom application, click here: Downloading the latest Zoom update – Zoom Help Center
If you are using an iPad or tablet, update the device’s software. If these steps do not work, you can send a message to your webinar host in the chat and they will assist you.
The Q&A feature will only be available for questions relating to the content. If you see questions you like, click the “thumbs up” under the question. Much like an in-person class experience, the instructor will answer as many questions as possible as time allows.
Recordings are available 7-10 days after the webinar concludes. It will be available in your PESI account for 90 days. When it has been uploaded, you will receive a notification via the email you used to register. Please note that you must watch the webinar while it is occurring live in order to receive continuing education credit for the program.
In the webinar format, your camera and microphone are automatically off. ** We have a small number of special events that offer the ability to be seen and heard during portions of the presentation. The speaker will make an announcement regarding any planned attendee interactions at the beginning of the program.
Once you are on the Zoom webinar, your attendance has been logged. There is no need to check in.
Live Webinars: The video webinar is a seminar with audio and video live-streamed directly to your computer. Since this is a live broadcast, you must attend it live as it occurs at the set date and time. You will be able to type questions to the speaker. The speaker will see the questions and will be able to address them. The live webinar format is a great option for those who wish they could attend the live event but cannot be away from the office or for those who simply prefer to gain their CE from the comfort of their home/office rather than travel. The live webinar format will either offer live CE credit (interactive) or self-study credit (home-study/independent), depending on the requirements of your licensing board. Please check each program for the type of CE offered. Tests are available to additional participants for an additional fee. For live webinars, the post-test must be completed within one week of viewing the programs.
Digital Seminars: Digital seminars are prerecorded trainings, and allow you to either stream the content across the internet or download directly to your computer or other digital device to watch at your convenience. You may stop, start, and rewind the program as needed. Whether you stream or download the seminar, the content will be available to you for as long as you like. Digital seminars will offer self-study credits (home-study/independent). Please note that for some professions, CE credits do have expiration dates. This means that if your licensing board has a credit expiration date, you will need to complete the program before the credit expiration date. Please read the credit information for the program and/or check with your board to determine if a CE expiration date applies for your profession.
(For almost all live webinars and digital seminars, tests are available to additional participants for an additional fee. Additional participants will not be able to access the program through their own accounts; they will need to watch the program with the main registrant.)
Online courses are web-based, go-at-your-own pace courses. There are no set times that you must be logged into the course, and you will have access to them forever. Your payment for the online course includes the post-test(s) for the program. The post-test(s) may be accessed by signing into your distance-learning account on catalog.pesicanada.com, clicking the green “Launch Online Course” button, and clicking the “CE Tests” or “CE Certificate” tab. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately.
Please note that for some professions, CE credits do have expiration dates. This means that if your licensing board has a credit expiration date, you will need to complete the program before the credit expiration date. Please read the credit information for the program and/or check with your board to determine if a CE expiration date applies for your profession.
We’re sorry, but post-tests may not be purchased for additional participants.
Online courses are web-based, go-at-your-own pace courses. There are no set times that you must be logged into the course, and you will have access to them forever. Your payment for the online course includes the post-test(s) for the program. The post-test(s) may be accessed by signing into your distance-learning account on catalog.pesicanada.com, clicking the green “Launch Online Course” button, and clicking the “CE Tests” or “CE Certificate” tab. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately.
Please note that for some professions, CE credits do have expiration dates. This means that if your licensing board has a credit expiration date, you will need to complete the program before the credit expiration date. Please read the credit information for the program and/or check with your board to determine if a CE expiration date applies for your profession.
We’re sorry, but post-tests may not be purchased for additional participants.
Please log into your distance learning account HERE. Your purchases will be accessible from your “My Account” page.
Please note: most of our webinars require the use of Zoom. We recommend using a computer or laptop to view live webinars when possible.
You can access a post-test by logging into your distance-learning account HERE. On your “My Account” page, click the “CE Certificate” button under the test that you wish to complete.
To access the course materials, go HERE and log into your distance-learning account. You may access the materials by clicking the “Handouts” button. For live webinars, the handouts and materials are usually not available until 1-2 days before the webinar date.
For live webinars and digital seminars, your payment for the program includes one free CE test. To complete the test and evaluation, please log into your distance-learning account HERE, and click the orange “Certificate” button under the program’s title. Tests and evaluations are available to additional participants for an additional fee, and this fee varies by program. For live webinars, the post-test and evaluation must be completed within one week of viewing the program. There is no deadline to complete the post-test and evaluation for digital seminars.
For online courses, your payment for the online course includes the post-test(s) and evaluation(s) for the program. The post-test(s) and evaluation(s) may be accessed by signing into your distance-learning account HERE, clicking the green "Launch Online Course" button, and clicking the "CE Tests" or "CE Certificate" tab. After you successfully complete the post-test (80% passing score with unlimited retakes at no additional charge) and evaluation online, you will be able to download or email your Certificate of Successful Completion immediately. We’re sorry, but post-tests may not be purchased for additional participants.
Due to copyright restrictions, we are not allowed to film the screen that the instructor is referring to (we do not own that material). In most cases, we are allowed to provide you with the PowerPoints used by the speaker as well as stream the audio for video clips that are used.
In most cases, yes. Tests are available to additional participants for an additional fee for all program types except for online courses.
Participants can register up until the day of the online program for the majority of our webinars. If space is limited, it will be noted in the promotional materials.
Online courses contain carefully selected content that is curated for the most advanced comprehension of an educational topic. All online course purchasers have access to exclusive member forums to engage with other professionals. Additionally, online courses may include exclusive live and/or pre-recorded Q&A calls with the presenter and bonus resources such as video downloads, worksheets, PDF downloads and more. For most courses, videos from the course may be downloaded directly to your computer or mobile device to watch at your convenience. The online course format may either offer self-study credit or a combination of live credit (interactive) and self-study credits (home-study/ independent). This is considered a classroom format. Digital Seminars are recordings from a live-location seminar. These are usually one-day or two-day events. Purchasers of a digital seminar will receive the program recording and the handout, but will not receive additional videos, bonuses, books, handouts, or chat forum.
To view live webinars and other online programs, you can use any device that meets the software and internet connectivity requirements specified below.
You can test your internet connection & system by clicking on this link (which will open a program viewer in a new tab). You should see a test video, hear audio and see a test PowerPoint slide. If you are having trouble with the test video buffering or not playing, please feel free to contact Customer Support for assistance.
While viewing programs is compatible with a wide variety of operating systems, browsers and internet connections, below are some suggestions to better assure compatibility and a better viewing experience.
If you are unsure on what browser and/or operating system you are on, you can click on this link (Windows 10 may show as Windows NT 10.0).
Operating System
Windows: Windows 8.1 & 10 are supported. We recommend Windows 8.1 and above for the best compatibility and viewing experience.
Mac OS: Mac OS X 10.12 (Sierra), Mac OS X 10.11 (El Capitan), Mac OS X 10.10 (Yosemite), Mac OS X 10.9 (Mavericks), Mac OS X 10.8 (Mountain Lion), Mac OS X 10.7 (Lion) & Mac OS X 10.6 (Snow Leopard) are supported. We recommend Mac OS X 10.9 (Mavericks)and above for the best compatibility and viewing experience.
Internet Browsers
We support all major browsers including Google Chrome, Firefox Quantum, MS Edge, Safari and Opera. We recommend the latest versions of Google Chrome and Firefox Quantum for the best viewing experience.
Internet Connection
Streaming programs require a minimum of 250Kbit/s of download speed in order to play without issue. Please click on this link to run a speed test to test your current Internet Connection. If your speed test results for Download are 0.30Mbps or lower, you may want to contact your Internet Service Provider (ISP - such as Comcast, Spectrum, AT&T) to troubleshoot. We recommend an internet connection download speed of 1Mbps for the best viewing experience.
While WiFi routers have come a long way, a wireless connection is susceptible to more connection issues than a wired connection. Distance from the wireless router, walls, other wireless signals can all impact your connection. If you run into any performance issues in viewing a streaming program, we recommend switching to a wired connection. Please note that you typically will need to disable your wireless connection in order to confirm you are on a wired connection.
Because our product offerings are constantly changing, we do not have printed catalogs. Our online product store is continuously updated with our newest titles.
You can register or order products online (a secure site) or by telephone with a credit card.
Canada: $12.95 for the first item, $5.00 each additional item.
International: $14.95 for the first item, $5.00 each additional item.
PESI is not responsible for additional taxes or customs charges related to shipping. Contact us for shipping charges on large orders.
For in-stock items, they leave our warehouse within 3-5 business days.
On most orders, rushed shipping (i.e., FedEx Ground, FedEx 2-Day shipping) is also available for an additional fee. Contact us to place orders that will require rushed shipping.
Your disks will be played through the media player on your computer. Our DVDs are in Universal Disc Format or UDF. They can be used in DVD players internationally.
The manual and test are located in your account. You may access the materials by clicking the “Handouts” button. You may access and complete the quiz and evaluation by clicking on the “CE Certificate” button.
A Certificate of Successful Completion will be issued upon successful completion of the program’s post-test and evaluation. Post-tests consist of multiple-choice and true/false questions. A passing score is 80%. Successful completion will show that you watched the activity in its entirety. You may retake the test as many times as necessary to pass at no additional charge.
In most cases, yes. Tests are available to additional participants for an additional fee for all program types except for online courses.
The price will stay the same for the duration of the sale, however, if an item in your cart is no longer on sale, the price will revert back to the original price.
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No; PESI, Inc. will not sell your information. We do occasionally send information to you on the behalf of other companies. This information is on programs and products that are similar to ours. We always review and pre-approve the programs and products before we send you this information.
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